January 19, 2011
Nick Bradbury: Some Customers Suck.
"Being forced to deal with these miserable people is enough to make you want to stop providing support, but that's a mistake. I've always believed that the key to creating great software is to talk with those who use it, to understand what they need and want from your product. If you step away from support, your software will suffer."
Flying Meat has had pretty good customers overall. But sometimes you come across someone who just makes you want to strangle something.